Initialising protocol: Alternate States v1.0...
----------------------AI + development for technical MSPs. We design, train, and integrate automation that answers common SME requests, accelerates resolution, and frees your engineers for high-value work.
Built to fit your PSA/RMM and existing workflows.
----------------------Your SME clients ask the same questions, trigger the same tickets, and stall on the same steps. Meanwhile your team is stuck in:
High ticket volume from repetitive "how-do-I" requests.
Escalation drag for issues that don't need L2/L3 brains.
Fragmented knowledge across wikis, docs, and inboxes.
SLA pressure without adding headcount.
We build an MSP-native automation layer that:
Understands
your knowledge base, policies, and playbooks
Decides
when to auto-answer vs. route to a human
Acts
via your approved workflows (reset, unlock, provision, update)
Learns
from outcomes to improve over time
Software that works like Science Fiction